First Responder

First responders report grid damage, sending the exact location and photos to the utility.

Benefits include:

  • Instant situational awareness
  • Significant community relations benefits
  • Eliminate wasted time and resources
  • Save time by reporting damage directly to utility operations personnel.
  • “Eyes on” allows experienced utility supervisors to dispatch the right resources.
  • Automated prioritization and routing of notifications.

Background

Municipal first responders (fire and police) are often first on the scene when grid damage is reported. They secure the area and stand by, relying on two-way radio and phone calls to notify the utility, an error- and delay-prone process.

The Solution

iRestore’s patent-pending First Responder App is a simple smartphone app that first responders use to report grid damage, sending the exact location and photos to the utility. The app automatically senses location and damage type and routes and notifies the appropriate utility operations center and field personnel via text, in-app notification or email. It includes configurable roles and notifications, and a real-time web portal showing all reports in list and map views, with the ability to pan, zoom and select individual reports to view details and download full-resolution images. See how National Grid is using this popular app to the benefit of the communities they serve.

Get More Info on the App

iRestore App